Salesforce Service Cloud

Salesforce Service Cloud

Connect with your customers faster across any channel with Salesforce Service Cloud. Our Service Cloud services can deliver your customers all-digital, end-to-end solutions.

Transform your customer experiences with our Salesforce Service Cloud services

With Service Cloud, you can help your service teams work faster, regardless of their location. Your service teams employ a set of productivity tools to quickly resolve cases, which enables them with a comprehensive view of all the clients and interactions. By linking clients to account information, knowledge articles, and community members, we can help you expand your support activities and provide quick responses. We can also assist you in leveraging AI-powered chatbots to answerconcerns quickly and provide support across all communication channels at any time. This way, you can instantly deliver one-on-one assistance to your consumers, irrespective of their preferred messaging channels.

Salesforce Service Cloud renders reliable and effective field services. At NSIQ Infotech, we can assist you in making the most of Service Cloud. Our experts help you go digital and be ready for agility by establishing AI-powered workflows to automatically route work and make contextual recommendations touch surfaces for service teams.

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Deliver your customers end-to-end experience with our Service Cloud offerings

Case Management Agent workspace Einstein bots Service Analytics

Case management combines automated processes with the context, full detail, and history of all cases to quickly handle situations with customer engagement. We can help you route case requests to the best-fit service agents for resolution using these Salesforce Service Cloud capabilities. The email-to-case and web-to-case functionalities automatically create case records in your organization.

Agent workspace enables easy handling of cases from a single screen utilizing an easy-to-use service console, saving time in a well-connected setting. With built-in productivity tools, an omnichannel console, and a unified view of customers, we can help your team deliver exceptional customer support. Additionally, we can personalize all conversations by providing a 360-degree perspective of each customer and customizing the console view for various agents, channels, and use cases.

Salesforce Einstein can help you optimize your chats to free up your service workers' time and effort while providing customers with a fast response to frequent questions. And in case the chatbots are unable to assist, we can help direct the client's query to relevant team or personnel where issues can resolve quickly. This way, AI-powered Einstein bots can help with customer chat automation.

Service Analytics deliver insights into agent and department performance. You can look examine reports of various levels of complexity. Our experts can improve your teams’ efficiency by using built-in dashboards to track agent performance, channel usage, and critical KPIs. We can integrate analytics in reports and dashboards to enable quick access of cases, construct tasks, amend records, transfer cases, and interact from a single insight point, without navigating between separate analytics tools.

Manage your customers easily with our Service Cloud services

Salesforce Cloud Implementation

Salesforce Cloud Implementation

Whether you need to implement Salesforce Cloud from scratch or would like to customize an existing solution, we can help. Our Salesforce Cloud experts are qualified to help you at every stage of your implementation journey. At NSIQ Infotech, we ensure that your ideal Service Cloud deployment meets your customer service targets.

Service Cloud Integration

Our skilled Service Cloud integration team works with CTI, email, and other Salesforce Clouds (Community, Sales, Marketing), Magento, ERP, and more to provide outstanding Service Cloud integration services. At NSIQ Infotech, we are Salesforce integration gurus that have completed several integrations in several sectors.

Service Cloud Integration
Service Cloud Migration

Service Cloud Migration

Our experts can help you migrate from your current customer service system to Service Cloud todeliver exceptional customer service. The Service Cloud migration service may include the transfer of critical data, setting up workflows, and more. At NSIQ Infotech, we ensure you experience a seamless migration, without any disruptions to your business operations.

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FAQs

Let’s dive deep to know more about our Salesforce Implementation Services

Yes. Our Salesforce mobile app is available for Android (v4.2+) and iOS (v8.0+) devices. Additionally, the mobile browser app can be accessed via a web browser with an internet connection on a variety of devices, including Blackberry (OS10.2+) and others.

Sales Cloud is built on a secure and adaptable security architecture trusted by organizations around the globe, including the most heavily regulated industries from finance, healthcare, and government. Everything from user and customer authentication to administrative permissions to data access and sharing is secured and controlled by the platform.

Setup time varies based on your use case, but when compared to the time it takes to install, maintain, and upgrade software on individual workstations across the entire organization, it's a breeze. In addition, for simpler Sales Cloud installations, you can be up and running in minutes.

There are several Salesforce editions, you can consult with us as per your requirement and we help you choose the perfect one.

Salesforce Essentials CRM Starter Edition – Up to five users may track and manage all of your sales leads, opportunities, and customer cases using Salesforce Essentials CRM Starter Edition. Basic reports and dashboards will provide you greater insight into your business.

Professional Edition – Manage your entire sales cycle with an unlimited number of users. You may handle marketing campaigns, contracts, orders, and more, along with basic sales and marketing features. With realistic sales estimates and customizable dashboards, you can gain even more business insights.

Enterprise Edition – Use workflow and approvals to automate corporate processes, customize Sales Cloud with custom record types, and interface with any system via our web services API. You may also use deal trending feature to track the status of your sales transactions and manage complex sales territories.

Unlimited Edition – Get unlimited online training, over 100 admin services, and 24/7 toll-free assistance. Build custom objects and an unlimited number of tabs and apps to make Salesforce fit your business. Additionally, your administrators will have access to several development and testing sandboxes.