Salesforce Service Cloud Integration

Case management combines automated processes with the context, full detail, and history of all cases to quickly handle situations with customer engagement. We can help you route case requests to the best-fit service agents for resolution using these Salesforce Service Cloud capabilities. The email-to-case and web-to-case functionalities automatically create case records in your organization.

Agent workspace enables easy handling of cases from a single screen utilizing an easy-to-use service console, saving time in a well-connected setting. With built-in productivity tools, an omnichannel console, and a unified view of customers, we can help your team deliver exceptional customer support. Additionally, we can personalize all conversations by providing a 360-degree perspective of each customer and customizing the console view for various agents, channels, and use cases.

Salesforce Einstein can help you optimize your chats to free up your service workers' time and effort while providing customers with a fast response to frequent questions. And in case the chatbots are unable to assist, we can help direct the client's query to relevant team or personnel where issues can resolve quickly. This way, AI-powered Einstein bots can help with customer chat automation.

Service Analytics deliver insights into agent and department performance. You can look examine reports of various levels of complexity. Our experts can improve your teams’ efficiency by using built-in dashboards to track agent performance, channel usage, and critical KPIs. We can integrate analytics in reports and dashboards to enable quick access of cases, construct tasks, amend records, transfer cases, and interact from a single insight point, without navigating between separate analytics tools.